Exchange and return of goods

Thank you for following instructions below.

In order to exchange/return products must be:

  • In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
  • Odor-Free (Any product odor means that such a product can no longer be exchanged).
  • Item(s) must be returned within 14 days of receiving the original order.

Products must not be: On sale or clearance items, discontinued items, care products, accessories, liquids, special order items and wholesale orders.

Please note, there is 25% restocking fee applied for human hair return in Terms and Conditions of human hair sell. For exchange there are no restocking fees. Only additional extra shipping charges will apply.

Please put goods to original condition and package then please ship it to the address below:

Sibirska 55
62100 Brno
Czech Republic (EU)

You can ship the parcel by regular USPS, the cheapest service.

Please include information if you would like to return the goods or to exchange them.

Very IMPORTANT is to declare a value of the parcel (on the custom declaration sticker put on the parcel) within $15 NOT MORE, and mark as ''EXCHANGE / RETURN'' (because it is just exchange / return purpose, so it has no customs import value, so there is no need for long customs procedure in EU and there will be no extra cost for import fee if you mark it jus t$15 and not more). This will make the whole process faster and we will be able to process your requirement without further delay.

If you need any additional information feel free to contact us at